FAQs
WHY PRE-ORDERS/HOW DOES IT WORK?
With our soft launch, we’ve opened the option for pre-orders. Our official launch date is December 1, 2024. The pre-order system allows us to get our unique pieces in the hands of people who want it before our official launch, while also giving us an idea of what our audience likes. Orders placed before November 19th will ship out by November 22. Orders placed between November 22-December 1st will ship out by December 9th. Any order placed after our official launch on December 1st, will be on our regularly scheduled production and shipping times!
WHAT IS YOUR RETURN POLICY?
At Salt and Soil, each piece of jewelry is handmade with care and attention to detail. Due to the custom nature of our products, we offer exchanges only, not returns. If you’re not completely satisfied with your item, you may exchange it for another piece of equal value within 14 days of receiving your order. The item must be unworn and in its original condition.
Please note, the customer is responsible for return shipping costs. We appreciate your understanding and support of small, handcrafted businesses. If you have any questions or need assistance with an exchange, don’t hesitate to reach out!
Please see our return policy page for further details.
DO YOU SHIP INTERNATIONALLY?
Yes, we do! You can find more details about shipping internationally on our shipping page. Something to note, is that every region is manually input into our system for shipping. We’ve input the most popular locations based on our current audience. If you don’t see your country or region, please let us know and we would be happy to gather the USPS shipping rates and add it to our system so we can ship to you!
HOW LONG DOES IT TAKE TO SHIP AND RECEIVE MY ITEM?
Since each piece at Salt and Soil is handmade and made to order, production times can vary. Typically, it takes about 1 week to craft your jewelry, but please note that sometimes I may need to wait for supplies to arrive, as I live on a small island. I always strive to ship your order as quickly as possible while maintaining the highest quality. Once your order is complete, you'll receive a shipping confirmation with tracking information. Thank you for your patience and understanding – I promise it will be worth the wait!
You can find more details about shipping options and times on our shipping page.
WILL MY JEWELRY TARNISH?
At Salt and Soil, I use high-quality 14k gold-filled materials for all of my jewelry. Gold-filled is a durable, long-lasting alternative to solid gold, with a thick layer of real gold that is bonded to a base metal. Unlike gold plating, gold-filled jewelry won’t easily tarnish, chip, or fade, and with proper care, it can last for many many years. It’s also great for those with sensitive skin, as it's hypoallergenic. To keep your pieces looking beautiful, simply avoid prolonged exposure to water, lotions, and perfumes. Normal water exposure won't tarnish your jewelry.
HOW DO I TAKE CARE OF MY JEWELRY?
To keep your gold-filled jewelry looking beautiful and lasting for years to come, follow these simple care tips:
Avoid Exposure to Chemicals: Keep your jewelry away from harsh chemicals, including perfumes, lotions, and cleaning products. These can cause tarnishing and damage the finish. This is a great rule of thumb for all jewelry of any metal.
Clean Gently: Use a soft, lint-free cloth to gently wipe your jewelry regularly. This removes oils and dirt, helping maintain its shine.
Limit Water Exposure: While gold-filled jewelry is more resistant to tarnishing than other metals, it’s best to avoid prolonged exposure to water. Take off your jewelry before swimming, showering, or exercising. I wear mine in the ocean, contrary to expert advice, and have never had an issue, but it’s best to care for them than not.
Remove Before Bed: To prevent any accidental damage, remove your jewelry before sleeping.
Handle with Care: Avoid dropping or hitting your jewelry against hard surfaces, as this can cause dents or scratches.
By following these simple steps, you can enjoy your gold-filled jewelry for many years, keeping it as radiant as the day you got it!
TURQUOISE
COLLECTION
Known for its stunning blue-green hues, turquoise symbolizes protection, healing, and good fortune, allowing you to carry a piece of nature’s energy with you. Each piece is inspired by the majestic mountains and the western spirit, capturing the essence of adventure and the serenity of the great outdoors.
